Refund policy

Acosmetics Return & Refund Policy

Last Updated: November 2025

Thank you for shopping with Acosmetics! Every item is handmade with care, and we want you to love your purchase. Please review our return and refund policy below.

✨ All Sales Are Final

Due to the nature of our products (skincare, body care, and personal items), we do not accept returns, exchanges, or refunds once an order has been placed.

This policy is in place to protect the safety, hygiene, and quality of our products.

✨ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, email us with:

• Your order name or number
• A clear photo of the product and packaging
• A brief description of the issue

We will gladly replace the item(s) if the claim is approved.

✨ Allergic Reactions & Skin Sensitivity

We list all ingredients for each product. Acosmetics is not responsible for allergic reactions or skin sensitivities.

Please review ingredient lists carefully before purchasing.

✨ Cancellations

Orders cannot be canceled once they are placed, as we begin processing immediately.

✨ Lost or Stolen Packages

Once orders are shipped, Acosmetics is not responsible for lost, stolen, or delayed packages.

Any delivery issues must be filed with USPS.

✨ Need Help?

If you have questions or concerns about your order, please contact us at:

📧 acosmeticsskincare@gmail.com

We’re always here to help make your experience the best it can be! 💗✨